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Story Line™ Process Mapping Tool


The Story Line™ process mapping tool is an engaging method for customer experience journey mapping, service design, workflow optimization and project planning.

SPECIAL ORDER Instructions:

Please contact to place an order.

Note that the item will be shipped from Europe or from North America depending on where you are located.  As soon as you get in touch with us we will organize your order payment and shipping based on your shipping destination.

Details: 36 Step puzzle pieces and 108 Tag puzzle pieces.  Instruction / guidebook included.


The Story Line™ process mapping tool helps individuals and teams visually map processes and systems in a constructive and organized way while facilitating dialogue and shared understanding. For instance, this tool is excellent to use when many different perspectives or stakeholders are needed to ensure nothing is missed in a process.

The Story Line™ process mapping tool is made up of two different kinds of puzzle pieces. The large pieces, called Steps, are used to map the key process elements while the small pieces, called Tags, have symbols on them to represent details and stakeholders. Because of these different types of puzzle pieces it is easy to break down processes in multiple levels.

With its unique puzzle piece design, the Story Line™ tool allows users to easily connect steps in a process in a variety of ways and quickly move the pieces around to experiment with alternate process flows. For example, if you are mapping the steps in a new program, you could have several small groups each developing a model for the program and then share the models to see how they fit and flow together.

Story Line™ is a high-quality tool that can be used instead of sticky-notes or spreadsheets for a range of activities including:

  • Process and systems mapping
  • Customer journey mapping
  • Prototyping a program
  • Mapping out a project plan
  • Illustrating a supply chain
  • Drafting an organizational chart
  • Service design planning
  • Workflow optimization
  • Action planning
  • Agile processes
  • Lean / Six Sigma process mapping

The Story Line™ process mapping tool can be used as the primary tool in a process, in conjunction with other tools, or as part of a larger process such as strategic planning or product design.

Details: 36 Step puzzle pieces and 108 Tag puzzle pieces.  Instruction / guidebook included.

Additional information

Weight .455 kg
Dimensions 22 × 14 × 2.5 cm

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